Frequently asked questions

Feed and farm input prices change often with supplier prices. To make sure you always get the correct, current price, we confirm prices on WhatsApp, by phone or in the shop. It only takes a minute.

Tap “Order via WhatsApp” on any product, or send us your list on WhatsApp at 0727 776 431. We reply with prices, availability and delivery cost. Once you confirm and pay, we pack and deliver, or you collect at the shop.

By M-Pesa or cash at the shop. We share our M-Pesa payment details only from our official number 0727 776 431 or at the counter. Never pay to any other number claiming to be Chanan.

Around Ngong, Karen, Kiserian, Rongai, Kikuyu, Kitengela, Kiambu, Athi River and across Nairobi. Bulk animal feed orders are delivered countrywide. See Delivery & returns.

Yes. For dairy farms, poultry units, schools and farmer groups we quote for bulk and regular feed supplies. Request a bulk quote.

Yes, at the shop in Ngong, where our qualified staff can advise you on the right product and safe use. As the law requires, these are not sold online.

Yes. Tell us the type (kienyeji, layers or broilers), the number and when you need them, and we’ll confirm availability and the collection or delivery date.

We buy from registered Kenyan manufacturers and authorised distributors, and check expiry dates. If you are ever unsure about a product, ask us to show you the packaging and batch details.

Wrong, damaged or expired items are replaced or refunded if you tell us within 24 hours. Unopened equipment and sealed packs can be returned within 7 days. See Delivery & returns for details.

Our staff are happy to give general advice on feeds, seeds and farm products. For sick animals, visit the shop or consult a veterinary professional so the animal can be properly examined.

Every day from 7am to 7pm at Kahara Road, Ngong Town.

See our Careers page for open roles and to apply online.